Shipping, Returns, & Cancellations

Our shipping policy are as follows:

1. FLAT RATE USPS SHIPPING WITH SIGNATURE CONFIRMATION

2. Shipping confirmation and tracking information will be sent via email as soon as your order departs our facilities. *Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).* 

3. Our standard shipping time(for frontal, closures, bundles, full lace wigs, lace front, closure wigs, frontal wigs and bob wigs)  is 7-14 business days (Monday to Friday and it excludes holidays) after 48 hours payment processing time. *Processing time is subject to change due to unforeseen circumstances.  All orders are subject to fraud risk analysis.*

4. We will not be held liable for any delays due to incorrect shipping & billing addresses.

5. NO EXPEDITED SHIPPING.

Return /Exchange Policy

1. Flawless Wigs by Mocha has a strict NO RETURNS/EXCHANGE. This is due to unsanitary, health and safety concerns. Please ensure you're ordering the correct item and review the description of the item before checking out. 

2. If there is a mistake or manufacturers’ defect, we will take steps to have the issue rectified or replaced  the item after you notify us immediately after receiving item within 24 hours via email at FLAWLESSWIGSBYMOCHA@GMAIL.COM

3. Qualified returns are to be shipped to:

FLAWLESS WIGS BY MOCHA

950 FULTON STREET

UNIT 380475

BROOKLYN, NEW YORK 11238

Return shipping fees are subject to the sender.

Cancellation policy

ALL SALES ARE FINAL. Once an order has been placed there will be no cancellation of that order.