Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
When can I expect my wig to arrive?
1. Frontals, closures, bundles, lace front wigs, full lace wigs, closure wigs, frontal wigs and bob wigs will ship within 7 to 14 business days( Monday to Friday and excludes holidays) after 48 hours
payment processing time.
2. Ready to ship wigs will be shipped in one (1) business day after 48 hours payment processing time.
How would I know when my item has been shipped?
Shipping confirmation and tracking information will be sent via email as soon as your order departs our facilities.
What sizes are your wigs?
Small 21.5" , Medium 22.5", and Large 23.5"
Is the hair plucked?
The hairline is preplucked, however the client would need to have it plucked to their individual specifications. All photos on Flawlesswigsbymocha Instagram page have been plucked additionally to our specifications.
Are the knots bleached ?
No, there are not. Our wigs come un-customized and they do not come bleached. Images shown on our website and Instagram page were bleached and styled for descriptive/ informative purposes.
Does wigs include elastic band ?
Yes. Closure wigs and frontal wigs include elastic band.
Can I get a customized wig ?
Yes , you can . You have two options available.
a. You can book a studio appointment to come into our store to purchase the wig of your choice via our website under "Book with Mocha"
b. You can purchase your customized wigs on the last Friday of every month and we will have it shipped within 24 hours after a 48 hours payment processing time.
What is the best way to make contact with you ?
You can contact us via email at FLAWLESSWIGSBYMOCHA@GMAIL.COM, from Monday to Friday (10:30am-6pm) and exclude holidays. Our response time is within 24 to 48 hours.
Can I pick up my order?
Unfortunately, no. All items are shipped and are shipped according to our shipping policy.