Frequently Asked Questions
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Most Popular Questions
Our standard shipping time goes as follows:
Payment Processing Time:
All orders take 2 Business Days (48 Hours) to process.
Ready to Ship Wigs - ships in 48 Hours
Bundle Deals - ships in 5-7 business days
Pre Order Wigs - ships in 15 - 21 business days
All sales are 100% 'Final Sale', once your order has shipped. Exchanges are granted if your order has manufacturing defect. Please contact us within 24 hours of receiving your order via email at Flawlesswigsbymocha@gmail.com to report any defects.
Strict 30% restocking fee on all canceled / returned orders. No exceptions.
How would I know when my order has been shipped?
Shipping confirmation and tracking information will be sent via email as soon as your order departs our facilities.
What is the best way to make contact with you ?
You can contact us via email at FLAWLESSWIGSBYMOCHA@GMAIL.COM from Monday to Friday (10:30am-6pm) and excludes holidays. Our response time is within 24 to 48 hours.
Can I pick up my order?
Unfortunately, no. All items are shipped and are shipped according to our shipping policy.