Our shipping policy are as follows:
1. UNITED PARCEL SERVICE( UPS) SHIPPING WITH SIGNATURE OR WITHOUT CONFIRMATION
2. Shipping confirmation and tracking information will be sent via email as soon as your order departs our facility .
3. Please note that once packages are received by UPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United Parcel Service ( https://www.ups.com/us/en/help-support-center.page? )
4. Our standard shipping time goes as follows:
Payment Processing Time:
All orders take 2 Business Days (48 Hours) to process.
Ready to Ship Wigs - ships in 1-2 business days
Bundle Deals - ships in 5-7 business days
Pre Loved Wigs - ships in 5-7 business days
5. We will not be held liable for any delays due to incorrect shipping & billing addresses. It is the responsibility of the client to provide correct and complete billing and shipping information.
6. NOTE: WE DO NOT SHIP TO P.O BOX ADDRESSES. Orders with P.O Box addresses will be delayed until an alternative address is provided.
Return /Exchange Policy
1. All sales are 100% 'Final Sale' once order has left our facility. Flawless Wigs by Mocha has a strict NO RETURNS/EXCHANGE POLICY. This is due to COVID-19 and the unsanitary, health and safety concerns arising from such situations. Please ensure you're ordering the correct item and review the description of the item before checking out. If you are unsure or would like to have more information, please contact our customer service department at FLAWLESSWIGSBYMOCHA@GMAIL.COM
2. If there is a mistake or a manufacturers’ defect, we will take steps to have the issue rectified or to replace the item after you notify us immediately after receiving the item within 24 hours via email at FLAWLESSWIGSBYMOCHA@GMAIL.COM
3. Refunds are granted at the sole discretion of management if there is no mistake on the part of the company or as a result of a manufacturers' defect. If a refund is granted in this case, the cost of the item will be refunded excluding taxes and shipping and a 30% restocking fee would be applied.
Return shipping fees are subject to the sender.
To: Flawless Wigs by Mocha
1722 Sheridan Street, 233 , Hollywood FL 33020
ALL SALES ARE FINAL once your order is shipped. There is a strict 30% Re-stocking Fee for all cancellations. No exceptions.
Terms & Conditions Agreement
By placing an order with Flawless Wigs By Mocha, you agree fully that you have read and understood all of the provisions stated above and you agree with them fully and have agreed to be bound by such provisions.